nullIt is ServiceNow’s new release season! With the Paris release in Early Access, we will show some enhancements targeted around being more effective and efficient as a developer. short_description = "Some new short description"; we do not want to do an current. Developers can create subflows to perform common processes specific to a custom application. I can create a workflow 100x faster than a flow. With its IntegrationHub and Flow Designer, the company no longer wants to limit itself to integrating ServiceNow solutions and creations with third parties, but to compete with large iPaaS parties. 2 Flow Designer includes Action Designer. NOTE: When launched from the Application Navigator in the main ServiceNow browser window (Workflow > Workflow Editor), Workflow Editor opens in a new tab instead of. work processes to flow. Other times you'll need to do a GlideRecord query to. The following example workflow in Flow Designer shows how the JFrog Spoke might be used to respond to a security issue. --. Workflow Editor is a drag-and-drop development environment. Boost productivity through flow generation based on text inputs. When you would ordinarily use workflow editor, after or async business rules, use flow. For every objective, there is a sequence of steps that must be followed to help turn concepts and ideas into impactful results. Unique Features of ServiceNow’s Flow Designer. Skip to page content. Security or IT teams issuing ID credentials that will get the new employee into the building where their new office and computer are located. 1. Flow Designer; Manufacturing Connected Workforce. To configure the same navigate to Workflow->Workflow Editor. ServiceNow provides a core group of actions to use in flows. We will use the ServiceNow Workflow Designer for this. You can use the ServiceNow® Flow Designer to create,Step 4: Configuring the workflow in ServiceNow. Previously, when a developer had created a data pill, there was no way to edit it; if a change had to be made, the developer would need to delete it and create a new one. Flow Designer is a Now Platform® feature that enables process owners to automate work. Use natural language tools to automate approvals, tasks,notifications, and record operations without writing a single line of code. In New for Developers in Kingston - Flow Designer, Action Designer, IntegrationHub, I touched on the basics of Flow Designer. This module expands upon the Flow Designer concepts. That simply requires more integrations. Shading over the logic index numbers highlights the logic included in a block. Flow Designer: Create Subflows and Actions - Now Learning. Empower business users to manage complex decision logic independently of the flow design. The way to develop the process is with ServiceNow Process Automation Designer (PAD). Add Action, Flow Logic, or Subflow button to add actions, flow logic, or subflows to a branch. . Part of the ServiceNow platform that automates the multi-step process. When it was launched, while most of the building could be performed in this new Diagramming. Over the course of it’s last ten version upgrades, Flow Designer has blossomed and matured into the automation powerhouse it is today. Flow Designer. When a flow runs as a user, the user needs permissions to run the actions executed by the flow. After launching the Flow editor, creators can choose whether to take a tour of Flow Designer. ServiceNow Flow Designer modernises task automation by allowing you to reimagine your business processes as digital workflows to deliver faster, smarter outcomes. See full list on finite-partners. Transitions can be drawn or changed, and the workflow powers the process as defined visually. Simplify and accelerate everyday work with built-in machine learning. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. To configure the workflow in ServiceNow for Step 4, you need to create and modify stages, add conditions and approval rules, and assign tasks and notifications. Understanding versions in update sets Summary Workflow in ServiceNow offers versioning as a way to deploy. ago. activity [Workflow]: Workflow blocks that perform different tasks, such as obtaining approvals, sending email, running scripts, testing conditions, and setting field values on records. Stages in the flow designer flow need to be arranged correctly to get similar behavior to that of workflow stage rendering. Workflow. Within the application, subflows can be grouped in categories. Workflow menu: Opens a menu to configure the current workflow. Build multi-step flows from reusable components. ServiceNow Welcome Webinars is our latest series for new customers! Start your ServiceNow journey by joining us the 2nd Wednesday of each month for an introduction to ServiceNow resources. Flow – A flow is an automated process consisting of a composite set of actions and subflows triggered by an event and resulting in the automation of business logic for an application or process. Starting from Dublin, ServiceNow has introduced a new workflow stage engine that allows users to control the value of the stage field, based on the behavior of their. Click the Flow. To get variables from a catalog item in Flow designer, use the action “Get Catalog variables from Item” and select the catalog item in the template drop down, it would show you all the variables, pass them to the right and they would show on the data panel to the right as data pills. Add Knowledge and service catalog modules to favorites. It is a simple way to create automated workflows using natural language - no code! Flow. February 16, 2023 Lauren McManamon. If you're using a full catalog item, how you trigger the subflow will vary depending on how you configured it (Workflow Editor has a subflow launcher block, Flow Editor will let you use subflows as if they were action blocks)The baseline Knowledge - Approval Publish workflow highlights the anatomy of a workflow: Activities are workflow blocks that perform different tasks, such as obtaining approvals, sending email, running scripts, testing conditions, and setting field values on records. Unfortunately, their efforts to enforce logical control over application strategy and building often just frustrate departments needing an immediate solution to a problem. . Creating an event to trigger flow is not working - Support and Troubleshooting - Now Support Portal. Subflow – A subflow is a sequence of reusable actions and data inputs that can be started from a flow, subflow, or script. Choose the record you wish to test this flow against. In this section of the exercise, you will add a Trigger to the Set Value to Cost if blank flow. 2. so if we wanted to update the short description, we would do the following: current. It also includes third-party services like DropBox, Gmail, Twitter, Google Drive, and many more. Set the endpoint's URL and authentication credentials (the username and password for your ServiceNow API user). Flow Designer Let Your Flows Work For You Flow Designergives you rich capabilities for automating processes to reduce repetitive tasks, allowing you to focus on high-value work. This list represents the stages that are available for assignment in this workflow. Practical communication skills, problem-solving abilities, and attention to detail are also critical for success in this role. Use the application navigator and its filter to acces different areas of ServiceNow. Subflow – A subflow is a sequence of reusable actions and data inputs that can be started from a flow, subflow, or script. When I first started working in ServiceNow’s Flow Designer, I wasn’t a big fan. 'Custom' tab or workflow palette missing in the instance workflow editor Release Any Cause 1. When ordering a Request which contains multiple Request Items using this Workflow you are finding that the Flow Contexts are sometimes referencing the wrong Request Items. A Workflow is defined as a series of Activities that follow execution paths. A quick checklist for deciding when delegated development is right. Have had some success with Flow Designer, but Workflows felt more natural to me. How to Buy. The Change Management Change flows provide a library of reusable actions and end-to-end implementations of the Change models provided in the base system. Here I am, with a continuation to the error handling features in flow designer introduced as part of the Rome release, where we dive deep into the Action err. Quickly scale across the enterprise to create intuitive, connected experiences users love. I’m trying to do a flow designer for 3 levels of approvals if X approves send approval request to Y, if Y approves send approval request to Z and set timer for each approval request as 15days. Build digital workflow apps fast with a low-code platform. runbook_automation] plugin is not activated. Learning Build skills with instructor-led and online training. Loading. Extend your ServiceNow. 2. The Flow designer components enable you to invoke flows or subflows that are designed in the Flow Designer as part of a Workflow and to also find out the output or execution status of the flows or subflows. By clicking Acceptance, him acceptance for the use of cooking. ; Type: Select the data type for the decision input. Assuming you have tried closing out workflow editor and trying again, what does it say in the header of the workflow? (The text to the right of the Workflow Actions/3-bar button) I dont have my laptop rightnow but i thinj it says ‘published’. 3. In Step 1, get a catalog variable EmployeeTest with Type=Requested For, referencing sys_user table. There is no plan on the roadmap to have a conversion tool from workflow editor to flow designer, and support for workflow editor will still remain for the foreseeable future. In Scotland, ServiceNow built an app for the national health service to schedule vaccine appointments and to better engage with. The facilities department requisitioning an office or some other form of workspace. Interactive sessions Only Run for Non-Interactive Session: Execute the flow when the record is created or updated from an API. Creator Workflows for SAP in action. Users can create automated workflows by selecting pre-built actions, triggers, and conditions from a library. You create the flow variables from the More actions. We have used this in all of our catalog item flows. . Process Automation Designer (PAD) is a new application in Paris that will elevate your business processes to the next level. Previously, when a developer had created a data pill, there was no way to edit it; if a change had to be made, the developer would need to delete it and create a new one. Flow Designer. The workflow this trigger is configured for uses an endpoint with the ServiceNow authentication type. This includes Microsoft applications such as Dynamics 365, SharePoint, Office 35r, Teams, OneDrive, etc. Build or edit pre-built workflows for audit engagements, control or. Fill out the forms as follows: Name: K14 Finished. Customers. Use Notification to send the. Workflow menu: Opens a menu to configure the current workflow. A manager ordering a computer and other equipment. Canvas tabs: Create new or access existing workflows. Set the endpoint's URL and authentication credentials (the username and password for your ServiceNow API user). Developing for Flow Designer Objectives About This Learning Module Exercise: Fork Repository and Import Application for the Developing for Flow Designer Module Exercise: Create a Branch for the Developing for Flow Designer Module. Email notification configuration via flow designer 8. You have a Get Catalog Variables Action on Step 1 of your Subflow which is getting the following Variables: user_name, item_number. To create a workflow in Studio, click the. To see trigger option details, hover. Flow Designer has built-in testing functionality that makes it easy to manually trigger flows and inspect the results. Workflow Editor takes its scope from the window that launches it. getValue ("field_name"); Server-side gets them via ritmGlideRecord. When it was launched, while most of the building could be performed. For example, if the condition is [State] [is] [Closed] , the flow pauses until the condition is met. Flow Designer vs Business Rules. approvals, tasks and notifications, with natural language instead of coding. Flows and Flow Actions. Question #: 235. ServiceNow® Guided Tour Designer helps train your users with built‑in guidance and visual cues that show employees how to use any form, application, or portal. Learning Build skills with instructor-led and online training. All workflows need to have a Begin and an End. Today, we provide workflow solutions to help our customers scale faster and work smarter. Build digital workflow apps and extend your ServiceNow solutions with a leading platform as your foundation. Knowledge-Centered Service (KCS) v6 verified Bring KCS best practices to your organization. Rather than copying and deactivating the original artifact, edit the artifact directly. Option #3: Create sub-tasks that can be manually added to the generated change or catalog tasks. With Flow designer, ServiceNow has split what was ‘Workflow’ into Flows and Subflows. Image. N/A. For each matching condition, the workflow follows the transition to the next activity. This flexibility lets you create the right experiences you need for a better way to work, or in disruptive situations, a better way to respond. Ready-made components. 4. Transform your business with ServiceNow's Workflow Automation: No-code, low-code builders for streamlined processes, built on the Now Platform. Use Workflow Editor to create and modify workflows by adding, arranging, deleting, and connecting activities. Automate application processes with Flow Designer; Create and share data visualizations; Use source control to manage application files; Build and test a portal using Service Portal; Using Flow Designer In this module, you will use Flow Designer to create, test, and debug a flow to manage the NeedIt fulfillment process. A flow executed as Fred Luddy: ServiceNow Flow Designer is a drag-and-drop workflow editor that allows users to create complex workflows and automate business processes. ServiceNow Flow Designer is a drag-and-drop workflow editor that allows users to create complex workflows and automate business processes. The first lesson is Build a Flow found in the Flow Designer: Create a Flow course. Here are the top 6 mistakes that I see. In the PAD interface, click on Create a new process. Unlock worker productivity by streamlining and digitizing standard operating procedures and enabling shared knowledge across the enterprise. To view the whole list, check out the. Flow Designer vs. Impact Accelerate ROI and amplify your expertise. 15K subscribers. Now we will look at how to use the decision table records we have built. REQ approvals (on the sc_request table) can only be designed in workflow editor. Learn about Gen AI with ServiceNow. Learn the basics of creating a custom Flow Action in ServiceNow using "fire an event" as a use case. Requires selecting when to run the flow. Canvas tabs: Create new or access existing workflows. The second lesson is Build a Subflow found in this course. com Customer Success Center ServiceNow Support Videos. Using Flow Designer. Flow Designer New Look and help Flow Designer has been updated to a new, modern look. In this module, you will use Flow Designer to create, test, and debug a flow to manage the fulfillment process. Develop automations for end-to-end workflows in a familiar, native experience within Flow Designer. Flow. In today's tutorial, we will be looking at one more important concept in Servicenow Flow designer i. It would be important to note that. 90% resource reduction Billing process automation allows 190 FTEs to focus on higher-value work. Get Data Sheet. Build digital workflow apps fast with a low-code platform. • Created custom Risk Questionnaires to integrate with Vendor Risk Management application. To complete a workflow, you add workflow activities, validate the workflow, and publish it. I also made the workflow inactive and tried to edit but it doesnt work. They will say that this is the way of the future, but it is only 80% of what workflow is. The tooltip indicates. Virtual Agent is available with the Now Platform ®. When a Flow Designer flow is connected to a catalog, it does not take into account the specific user who made the request, even if the flow properties are configured to use the "User who initiated the Loading. At a minimum you'd want to set the Approval. Through flow-designer or the workflow editor creators can easily automate almost any business process and speak to virtually any system. The actions in a flow logic branch are called a block. [2022-06-07] Added Platform Academy sessions additionally Creator Con Labs about Flow Designer to the resources [2021-10-25] Updated by Romans release. 1. Build digital workflow apps fast with a low-code platform. With Flow Designer, much of the same functionality can be achieved without code using a drag-and-drop interface. To configure the endpoint: On the workflow page in xMatters, go to the Flow Designer tab and select one of the flows to open Flow Designer. Hi Team, I am trying to build a flow designer action that will attach a document to the ritm record once some conditions have met. Change stage labels and names. Codeless automation through natural language to define, create, and manage process flow automation. 9. Make applications more powerful by automating processes. Canvas tabs: Create new or access existing workflows. ServiceNow This is the third installment in ServiceNow's Flow Designer eLearning series. Workflows that are active and published can be called in flow designer: Call a Workflow; Used with an If, Else If, or Else to stop a flow / subflow: End; Specify what is returned in the subflow’s output: Assign Subflow Outputs; Role that enables a user to launch the Action Designer design environment to create and edit actions: action_designerTo add a subflow to a flow, click the Add an Action, Flow Logic, or Subflow link. Conditions. Learning Build skills with. In wf this would be easy. Data Pills are those little bubbles you see within the Flow Designer interface, representative of the values or Objects the actions and logic are running off of. Build flows with no-code tools and generative AI. A workflow is a sequence of activities to automate processes in applications. Flow Designer – No-Code Workflows - ServiceNow Contact Demo Create end-to-end digital workflows on the Now Platform in a no-code, natural language environment. . In your case, since you have a old flow in the "Workflow Editor" and you are updating it! You can consider both the options of being with the old "Workflow editor" or creating new in "Flow Designer"(Basically it's possible to achieve your requirement in both the ways) Servicenow is pushing really hard for Flows, and low code/no code etc. Hi All,Hope you are doing fine. Loading. A workflow engine is a software application designed to help users enforce a series of recurring tasks that make up a 'business process' or a 'workflow'. As a result, new workflows have the same scope as the window that launched Workflow Editor. In this episode we use ServiceNow Flow Designer to auto-close over. Confirm that the system supports Wait for Condition for your selected table. As we know, a workflow runs for a specific table. Step4: Add a Description. Eventually, it will have to compete with players in the market that have specialised in this and are already a bit further ahead. View complex structured. I work on the backend of the Applicaton Template Framework. In this tutorial we will see how we can achieve this use case not by low code but by no-code approach, In this tutorial, we will try to implement the Schedule job use case using flow designer. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Build and deploy multistep workflows easily with low code or. Create a Catalog Item, then use the Catalog editor to configure the Catalog Item. Flow Execution Details show the account the flow executed as in the Flow Statistics section. System admins can focus on maintaining the platform, while developers will have more time to focus on programming. Flow Designer. Processes drive your business. If you would want to reuse any of the above, create a. Product documentation. . 1. The Workflow Editor tab displays helpful. When that workflow ends, you can then decide to build a workflow or flow for the RITM to follow? And if the above is the best practise method (excluding approval engine and rules), is ServiceNow planning on making this all work in one place (flow designer) at some. Select the record values necessary to resume running the flow. I’m yet to come across anyone transitioning from using Workflow Editor to Flow designer for Request item workflows who hasn’t made this. Loading. Resources. The Subflow API can only be used in server scripts. ServiceNow Learn about ServiceNow products & solutions. If you are a ServiceNow dinosaur like me you may recall using Workflow editor, where every workflow could call a workflow by dragging and dropping another. Workflow: Rollback approvals Summary The Workflow Editor allows the designer to roll back the workflow and restarts at different points of a process. Using Error Handler | ServiceNow Developers. The Trigger causes the flow to execute when Collection Item records are created or modified AND the Value field has no. They claim a feature parity, but I have more flexibility in workflows. From automation approvals to tasks. Flow Designer Overview. The flow designer consists of multiple elements. The Workflow editor opens with the Welcome page. variables [fieldName]). Assign articles to teams to manage feedback and maintenance. Use Call a Workflow flow logic to reuse business logic from an existing workflow without recreating the logic in Flow Designer. Granted, flows have their place - like how I built out a notification system like social media using flow designer so that you can look at your “notifications” instead of having to check your emails. Then try to approve each user approval. Empower business users to manage complex decision logic independently of flow design. Build digital workflow apps fast with a low-code platform. ServiceNow が提供するリポジトリを個人開発者インスタンス (PDI) にコピーしてインポートすることで、モジュール内の実践的な演習に必要なすべてのファイルを取得できます。. The smarter way to workflow. When configuring stages in Flow Designer, you can: Create any number of stages. ServiceNow Flow Designer modernizes task automation by allowing you to reimagine your business processes as digital workflows to deliver faster, smarter outcomes. Flow Designer now includes a “Go Back” logic option, allowing your flows to jump back to and re-run from a previous action without complex Do-Until loops. Flow Designer is an important component in automating the process behind Service Catalog requests, and every release brings a tighter integration and additional support for the catalog in Flow Designer. g. - Now Learning. 🔎 Looking for #ServiceNow talent or opportunity? 🤝. once all approvals are complete is check the flow context. 2) Enter The Name, Short. Workflow™ Learn provides resources to help executives understand the technology and trends that are reshaping business, and the future of work. Create intuitive experiences users love and quickly scale with connected digital workflows. Change flows - Product Documentation: Tokyo - Now Support Portal. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. For training, Please contact us at 6304422358. In this course, you will use Flow Designer to make your application complete actions as part of an automated flow. 0, available now on the ServiceNow App Store, our solution ensures that identity management is front and. Let’s say that all of your change requests have to go through the same 3 steps. Adding gs. Learn more - Key benefits of hyper. If a workflow needs to leverage RITM variable mapping, the workflow must be associated with the Service Catalog Request Item. Access [App Engine Studio]: A tab in the Catalog editor used to select which users or groups can access a Catalog Item. ServiceNow now has to focus and invest in the IntegrationHub and Flow Designer, so that the number of spokes (integrations) will increase significantly. In the new normal, everyone needs a smarter way to workflow. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Best practice. なお、ServiceNowにはWorkflow editorというワークフロー機能もありますが、こちらはFlow desginerの前身機能という位置づけで、現在では機能拡張もされておらず、また公式のトレーニングでも扱われることがない過去の遺物です。 Contents Flow Designer Integration Hub 1. Governance, Risk, & Compliance. Employees can offload cumbersome processes and focus on higher-level responsibilities. Let us dive right in an show how these work in flows. Change Management Flow Designer actions - Product Documentation: San Diego - Now Support Portal. • Called Sub-flows from flow designer and calling API from flow designer to send files to mid server. The way flow designer operates is that it creates a cause and effect, workflow driven insight into the intended state of proposed automations. Automate any process, from simple productivity to complex transformation, in a no-code environment. When the flow editor opens, select the Skip tour button in the Welcome!Let's take a tour of Flow Designer dialog. 5 App Engine Management Center is available exclusively through a. It is beneficial for both developers and process owners. Import orders from third-party systems and fulfill them within ServiceNow. Btw servicenow with flow. . Automate any process, from simple productivity to complex transformation, in a no-code environment. Talk to an expert Get answers to your questions and discover how. Run the script in background and we see output as : "undefined" Release or Environment. Multiple workflows can be open. Cause. We’re helping global enterprises transform ERP processes to achieve real-world results like these. Documentation Find detailed information about ServiceNow products, apps, features, and releases. The Workflow Editor is an interface for creating and modifying workflows by arranging and connecting activities to processes. Notice the Order values. Visual Workflow offers screens for displaying and collecting information from the user running the flow. Transform your business at World Forums. It enables users to automate tasks, create approvals, and perform actions in external systems. Communicate the current stage of a request or flow with an end user. ServiceNow has been taking functionalities that were exclusive to Workflows and bringing them into the future with Spokes. As for partners, if you want all of your work done in Flow Designer, then tell them that and have them do the work that way. ServiceNow Audit Management prioritizes internal audit engagements to eliminate recurring audit findings and enhance audit assurance and productivity. Workflow spokes to encompass and create workflows (conditional, trigger-based) by applying application-specific flow actions. Solutions. Environmental, Social, and Governance. The screenshots below are from the Flow Designer, but you can create a workflow the same triggers, actions, and conditions using the Workflow. Partner Grow your business with promotions, news, and marketing tools. Open up the Flow Designer, click on the New button, select Flow from the drop-down, and then name the new Flow Sample Flow. Increase self-service and lower mean time to resolution. Communicate the current stage of a request or flow with an end user. Create a Flow Designer with Service Catalog Trigger. Getting work done more quickly requires executing the tasks and flows between people, data and systems with automated triggers, conditions and actions. This is how it appears in the Incident table when I do "Show XML" on an incident. Flow Designer is best used for highly-repeatable activities in ServiceNow and allows. . Sometimes a section of Flow is so complex, or so useful to other flows its worth putting in a subflow. Flow designer - Product Documentation: Tokyo - Now Support Portal. Report designer. The path to workflow hyperautomation is on the horizon. Create Service Catalog variables that are only available to a specific Service Catalog flow. If you want the approval to occur at the sc_request level instead of the sc_req_item level, then a possible solution would to. Loading. We would like to show you a description here but the site won’t allow us. Access Control rule: Controls the data that users can access. UCS is the best servicenow t. In this post, I’ll spend some time exploring Flow Designer in more detail. com Flow Designer vs. Flow Designer Ask for Approval in foreach loop. The behavior occurs with variables in both flow designerIn flow designer when trying to call a workflow, workflows based off the table [sc_req_item] do not show up - Support and Troubleshooting > Knowledge Base > Login here. Deliver engaging, personalized experiences for all users. I know what you’re thinking, “Flow. Flow Designer provides capabilities for automating processes in a single design environment. Playbooks are the visualization of a process. Automate any process, from simple productivity to complex transformation, in a no-code environment. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Learn More. Triggers and actions create and populate variables. Processes drive your business. 4. Provide required inputs and click on Test 3. Loading. Manage Content Create and share documents and knowledge articles with your users. Transitioned 20+ already existing business rules, client scripts or any smaller end to end implementations into Flow Designer. When you would ordinarily write a script include for any of the above situations, create an action in flow. Performed activities to help educate and transfer knowledge to existing and new ServiceNow dev’s about Flow Designer and its features. Configure the workflow: Name: A unique name for the Workflow. Click the Run Test button. Canvas tabs: Create new or access existing workflows. Workflow engine takes cues from the workflow's design and guides the process through its various steps. Approval Group Activity This activity creates an approval for each member of the group specified in the workflow. For training, Please contact us at 6304422358. B. For example, if a user initiates a flow that creates a record, but the user does not have permissions to create the record, the flow stops execution. . What is ServiceNow Flow Designer? ServiceNow Flow. Flow Designer vs. The trigger specifies the conditions that start running the flow. 1. Click on Flow logic and you can find the “ Call a Workflow ” and select this activity. Table: The table the Workflow executes against. ServiceNow is about making work flow, and while the platform enables the elegant merging of manual and automated steps it has not always been easy to understand these processes. Developers can automate repetitive work and improve e˜ciency by building multi-step flows from reusable components without having to code. No-code data management tools to view. To auto approve would be to just directly set the appropriate values on the RITM after it starts. Using Flow Designer > Setting Run As. Automate processes and boost productivity with ServiceNow Flow Designer. This article will be about three new features in Flow Designer. Click a workflow to open the workflow in its own Workflow Editor tab. GoWithTheFlow is a new minimal edit playlist where I build with ServiceNow Flow Designer. Build digital workflow apps fast with a low-code platform. By default, a flow executes as the user who triggers the flow. PAD is based on the technology of Flow Designer. Used ServiceNow's "When an event occurs" trigger and "Send an email" action to create an application that automatically sends email notifications to the IT manager whenever a new incident is. : Displays workflow name, status and controls for configuring, testing and validating. 2.